Waltham Forest Council is working with EDF and the chosen installer Golden Globe Merchants Ltd, to ensure that homes in the borough are upgraded to high energy standards. ECO4 funding is targeted to homes that currently have low or poor energy efficiency and are at band E or below on the Energy Performance Certificate (EPC). The ECO4 Scheme aims to provide funded energy-saving measures for vulnerable households.
You do not need to be an EDF customer to apply.
We are working with the Great British Insulation Scheme.
The Great British Insulation Scheme (GBIS) has been designed to work alongside the current ECO scheme, which is known as ECO4. The aim of the scheme is to help install energy efficient measures that can reduce your energy consumption and save you money on your energy bills. The scheme was launched in the Summer of 2023 and will run until March 2026.
Making our homes more energy efficient is the best way of cutting household energy use and reducing heating bills
GBIS is designed to fund the installation of single insulation measures, with cavity wall insulation being the most effective and efficient measure to be installed
If you’re eligible, you may receive a single insulation measure. This group does not include the private renter sector.
Receive means-tested benefits
Have an EPC rating of D or below
If you’re eligible, you may receive a single insulation measure.
Properties with EPC ratings of F and G in the private rented sector will not be eligible for insulation measures. However, properties with EPC ratings of D and E can receive insulation measures, but heating control measures will not be installed.
Upgrade existing Electric Storage Heater to High Heat Retention Storage Heaters and Non-Condensing Gas Boilers to Energy Efficient Condensing Boilers
As a TrustMark registered business we take our responsibilities seriously and we want our customers to be happy with our work. If you have a reason to complain we commit to listening to you, acknowledging your complaint and doing all we can to resolve to your satisfaction.
We respect the wishes and welfare of our customers and we operate in a way which protects your homes.
We ensure that our customers have access to a speedy, accessible, clear and user-friendly complaints process. We commit to:
Maintain a responsive, timely, accessible and user-friendly complaints process.
We will agree timescales with you and do our best to keep to these. (Please bear in mind that with external work we have to take weather conditions into consideration.
Once we receive your complaints form we aim to contact you within 48 hours to start the resolution process.
We will co-operate fully with all parties involved to reach the desired outcome.
You can contact our Customer Services team on Tel: 0207 096 5097 | Mobile: 07939434098
