For older properties without cavity walls, we offer both internal and external insulation systems.
As a TrustMark registered business we take our responsibilities seriously and we want our customers to be happy with our work. If you have a reason to complain we commit to listening to you, acknowledging your complaint and doing all we can to resolve to your satisfaction.
We respect the wishes and welfare of our customers and we operate in a way which protects your homes.
We ensure that our customers have access to a speedy, accessible, clear and user-friendly complaints process. We commit to:
Maintain a responsive, timely, accessible and user-friendly complaints process.
We will agree timescales with you and do our best to keep to these. (Please bear in mind that with external work we have to take weather conditions into consideration.
Once we receive your complaints form we aim to contact you within 48 hours to start the resolution process.
We will co-operate fully with all parties involved to reach the desired outcome.
You can contact our Customer Services team on Tel: 0207 096 5097 | Mobile: 07939434098
